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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Production API
Operational
90 days ago
99.92
% uptime
Today
Customer Dashboard
Operational
90 days ago
99.92
% uptime
Today
Webhooks
Operational
90 days ago
100.0
% uptime
Today
SDK
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Oct 27, 2025
No incidents reported today.
Oct 26, 2025
No incidents reported.
Oct 25, 2025
No incidents reported.
Oct 24, 2025
No incidents reported.
Oct 23, 2025
No incidents reported.
Oct 22, 2025
No incidents reported.
Oct 21, 2025
No incidents reported.
Oct 20, 2025
Resolved -
We're pleased to share that all system latencies and performance metrics have returned to expected levels. All internal tests are passing, and we are no longer seeing errors related to the third-party component.
Our teams work closely with AWS and the third-party vendor to conduct a comprehensive post mortem of the incident. Please email support@alloy.com if you would like the RCA once it's available.
We appreciate your patience and understanding throughout this event.
Oct 20, 21:30 EDT
Our teams work closely with AWS and the third-party vendor to conduct a comprehensive post mortem of the incident. Please email support@alloy.com if you would like the RCA once it's available.
We appreciate your patience and understanding throughout this event.
Oct 20, 21:30 EDT
Monitoring -
We’ve completed a release to production after confirming that all errors were resolved in staging. The production environment is now showing signs of recovery. We are actively monitoring progress.
Oct 20, 20:47 EDT
Oct 20, 20:47 EDT
Update -
Following a best-practice recommendation from our third-party vendor, we are deploying a change to our staging environment for validation and testing. We’ll proceed to production once we confirm the fix is effective. Next update to come after we complete the staging release and confirm results - we’ll aim for an update in about 30 minutes.
Oct 20, 20:17 EDT
Oct 20, 20:17 EDT
Update -
We believe we have identified a third-party component that is throttling requests as part of recovery efforts to mitigate the ongoing impact from the AWS outage. This throttling is contributing to elevated network latency across Alloy services.
We are optimistic that we can mitigate some of this impact with changes on our side and are actively working on those adjustments now. We will post another update at 8 PM ET or once substantial updates become available.
Oct 20, 18:41 EDT
We are optimistic that we can mitigate some of this impact with changes on our side and are actively working on those adjustments now. We will post another update at 8 PM ET or once substantial updates become available.
Oct 20, 18:41 EDT
Update -
AWS continues to experience residual latency. All components are currently seeing elevated latency.
Our engineering team is recycling service pods, and we are beginning to see signs of recovery. We are also investigating additional areas to further mitigate the impact.
We will continue to closely monitor performance and share updates as they become available.
Oct 20, 17:57 EDT
Our engineering team is recycling service pods, and we are beginning to see signs of recovery. We are also investigating additional areas to further mitigate the impact.
We will continue to closely monitor performance and share updates as they become available.
Oct 20, 17:57 EDT
Update -
At this point, we again unfortunately have no substantial update to share.
We continue to investigate this with AWS at the highest priority.
Oct 20, 17:03 EDT
We continue to investigate this with AWS at the highest priority.
Oct 20, 17:03 EDT
Update -
We are continuing to investigate connectivity issues within our cloud services. Customers may also experience Dashboard slowness while the issue persists.
We’ll provide further updates as more information becomes available.
Oct 20, 16:31 EDT
We’ll provide further updates as more information becomes available.
Oct 20, 16:31 EDT
Update -
We are continuing to investigate connectivity issues within our cloud services. Customers may experience API timeouts while the issue persists.
We’ll provide further updates as more information becomes available.
Oct 20, 16:22 EDT
We’ll provide further updates as more information becomes available.
Oct 20, 16:22 EDT
Investigating -
Our monitoring has detected an increase in automated test failures, and our engineering team is currently investigating.
Oct 20, 15:42 EDT
Oct 20, 15:42 EDT
Monitoring -
Network connectivity issues have been resolved. The Alloy Engineering team has rebuilt internal queues, and all internal tests are now passing. Operations have been restored as of 2:40 PM ET.
We are continuing to monitor system performance to ensure full stability.
Oct 20, 14:59 EDT
We are continuing to monitor system performance to ensure full stability.
Oct 20, 14:59 EDT
Update -
AWS has reported progress in EC2 recovery, but Alloy’s full recovery remains dependent on AWS systems stabilizing. At this time, we are observing the following:
- Webhooks: Backlog processing has begun, but a large queue remains. Real-time webhook delivery continues to experience delays.
- Journeys: There continue to be intermittent Journeys failures. Some Journey Applications are failing to write to S3 - those will need to be retried once the incident is resolved.
- Customer Dashboard: Intermittent latency may occur when loading or navigating the dashboard.
- API: Intermittent latency persists for some requests.
Our team continues to closely monitor AWS recovery and system performance. We’ll provide further updates as additional progress is made as close to 30 minute intervals as possible.
Oct 20, 14:32 EDT
- Webhooks: Backlog processing has begun, but a large queue remains. Real-time webhook delivery continues to experience delays.
- Journeys: There continue to be intermittent Journeys failures. Some Journey Applications are failing to write to S3 - those will need to be retried once the incident is resolved.
- Customer Dashboard: Intermittent latency may occur when loading or navigating the dashboard.
- API: Intermittent latency persists for some requests.
Our team continues to closely monitor AWS recovery and system performance. We’ll provide further updates as additional progress is made as close to 30 minute intervals as possible.
Oct 20, 14:32 EDT
Update -
At this point, we unfortunately have no substantial update to share.
We continue to investigate this with AWS at the highest priority.
Thank you for the ongoing patience. We will keep you updated every 30 minutes or as more substantial information becomes available.
Oct 20, 13:35 EDT
We continue to investigate this with AWS at the highest priority.
Thank you for the ongoing patience. We will keep you updated every 30 minutes or as more substantial information becomes available.
Oct 20, 13:35 EDT
Update -
AWS continues to investigate ongoing EC2 and networking issues. Alloy services remain impacted.
Our team remains in contact with AWS and will share updates every 30 minutes or as more substantial information becomes available.
Oct 20, 13:07 EDT
Our team remains in contact with AWS and will share updates every 30 minutes or as more substantial information becomes available.
Oct 20, 13:07 EDT
Update -
We are still investigating the issue.
AWS has implemented additional mitigation steps and is observing some recovery, but operations remain degraded and have not been fully restored.
Alloy systems have not yet stabilized, and we are working closely with AWS support to restore full functionality.
Oct 20, 12:31 EDT
AWS has implemented additional mitigation steps and is observing some recovery, but operations remain degraded and have not been fully restored.
Alloy systems have not yet stabilized, and we are working closely with AWS support to restore full functionality.
Oct 20, 12:31 EDT
Investigating -
We are still addressing the issues following the recent AWS outage - you can follow their status at https://health.aws.amazon.com/health/status.
Customers may experience issues in the following areas:
- API: We are investigating intermittent unavailability in the API. Requests may return 5XX errors.
- Journeys and Webhooks: Ongoing latency as the Alloy Engineering team continues to work on resolution. If there were any Journey Applications in a pending state at 11:29 AM ET they will not complete successfully, and any associated asynchronous tasks have been lost. If a Journey Application was run during this time and is not in a terminal state (e.g., Approved or Denied) - such as those waiting on step-ups or webhook actions - it will remain in an incomplete state. API calls for these applications will need to be re-run.
- Logging into Alloy and Dashboard: Intermittent may occur while logging in, navigating the dashboard, or submitting reviews. Some users may intermittently see gateway timeout errors or blank screens.
- Third party integrations: Services that depend on AWS may also experience degraded performance, causing applications to fail and result in partial results.
Our engineering team is actively working to restore all services to full capacity as quickly as possible. We’ll continue to provide updates as more information becomes available
Oct 20, 12:03 EDT
Customers may experience issues in the following areas:
- API: We are investigating intermittent unavailability in the API. Requests may return 5XX errors.
- Journeys and Webhooks: Ongoing latency as the Alloy Engineering team continues to work on resolution. If there were any Journey Applications in a pending state at 11:29 AM ET they will not complete successfully, and any associated asynchronous tasks have been lost. If a Journey Application was run during this time and is not in a terminal state (e.g., Approved or Denied) - such as those waiting on step-ups or webhook actions - it will remain in an incomplete state. API calls for these applications will need to be re-run.
- Logging into Alloy and Dashboard: Intermittent may occur while logging in, navigating the dashboard, or submitting reviews. Some users may intermittently see gateway timeout errors or blank screens.
- Third party integrations: Services that depend on AWS may also experience degraded performance, causing applications to fail and result in partial results.
Our engineering team is actively working to restore all services to full capacity as quickly as possible. We’ll continue to provide updates as more information becomes available
Oct 20, 12:03 EDT
Identified -
We are currently experiencing degraded performance affecting both the API and Dashboard. The issue is linked to the ongoing AWS outage — you can follow their status here: https://health.aws.amazon.com/health/status. Third party integrations are also affected by the outage.
Our engineering team is actively working to restore all services to full capacity as quickly as possible. We'll continue to provide updates as more information becomes available.
Oct 20, 11:14 EDT
Our engineering team is actively working to restore all services to full capacity as quickly as possible. We'll continue to provide updates as more information becomes available.
Oct 20, 11:14 EDT
Resolved -
This incident has been resolved.
Oct 20, 05:50 EDT
Oct 20, 05:50 EDT
Monitoring -
Our cloud provider confirmed there were service outages and have since released a fix. We are monitoring as systems recover.
Oct 20, 05:49 EDT
Oct 20, 05:49 EDT
Investigating -
Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.
Oct 20, 03:16 EDT
Oct 20, 03:16 EDT
Oct 19, 2025
No incidents reported.
Oct 18, 2025
No incidents reported.
Oct 17, 2025
No incidents reported.
Oct 16, 2025
Completed -
The scheduled maintenance has been completed.
Oct 16, 19:30 EDT
Oct 16, 19:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 EDT
Oct 16, 19:00 EDT
Scheduled -
Alloy has identified an issue with the application scaling service. To remediate the issue, Alloy will perform urgent maintenance on October 16th between 7:00 PM and 7:30 PM EDT.
During this maintenance window, the Alloy application may experience a brief restart, which could result in elevated errors on the dashboard and API.
We appreciate your understanding as we work to ensure continued platform stability and reliability.
Oct 16, 13:31 EDT
During this maintenance window, the Alloy application may experience a brief restart, which could result in elevated errors on the dashboard and API.
We appreciate your understanding as we work to ensure continued platform stability and reliability.
Oct 16, 13:31 EDT
Oct 15, 2025
No incidents reported.
Oct 14, 2025
No incidents reported.
Oct 13, 2025
No incidents reported.